I am experienced customer service professional looking to make my way in the world of IT. After completing the Google IT Support certification program, I'm ready to take on new opportunities and challenges.
Work directly with company leadership and the client to ensure our agents are providing the best service possible
Assist with special projects as needed
Took inbound calls to assist customers with their inquires, questions, comments, and concerns
Ran shifts in a efficient manner to maximize store profits and customer satisfaction
Worked alongside store management to ensure all new, and current, employees were knowledgeable of current policies and procedures
Prepared food and ensured high customer satisfaction
Here's some of what I use in my home lab
Here is some of what I use in the cloud